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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MSCRM production issue...
Microsoft Dynamics CRM (Archived)

MSCRM production issue not generated on backup organization.

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Posted on by EmployeeOcta 6

Hello All,

 I have come across the situation below are points.

1.On production machine the CRM has some issue .

2. To resolve this issue i have taken the backup of the production database and restore that on another machine.

3.From that machine i have imported the organization for this database.

4. Now when i am checking for the issue which was on the production the same issue is not here in this organization, why this strange behaviour i am confused about this.

Kindly share the ideas for this how can i resolve this.

The issue is still on production to resolve that we have taken the database backup and trying to work on that so that the any changes required first will do on backup and the same will be applied on the production

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  • Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Post your issue on here further inquiry

    Refer this article:

    softnovation.wordpress.com/.../ms-crm-2015

  • EmployeeOcta Profile Picture
    EmployeeOcta 6 on at

    Thanks Rajkumar Rajaraman for sharing your article, but it's not enough.

    Actually look up more records search functionality not working on the MSCRM from product line items adding on production.Likewise some other issues, when trying to create the new goal it's throwing an error.

    to resolve these issues we have taken backup of the production DB and restore it on the other machine and imported organization.

    But in that machine there is no such error or issue related to these things.

  • ScottDurow Profile Picture
    ScottDurow 21 on at

    It sounds like the issue must be with the servers or the client browser rather than the database - is the server that you restored to exactly the same update version? Are you accessing using the same user and browser?

  • EmployeeOcta Profile Picture
    EmployeeOcta 6 on at

    Thanks scott durow ,

    As per as user and browser is concerned the issues are coming for all the users on production and it is not coming in the restored machine.

    the browser is also same.

    As per as server is concerned i will check that .

    meanwhile if any other thing to be check kindly let me know.

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