SL Version 2011 SP2 8.12.40821.00
The Order confirmation is printing and emailing blank the first time an order confirmation printed when quick send is checked for the order confirmation on a customer. If we reprint the order confirmation it prints and emails fine.
If we uncheck quick send it prints fine.
This customer has just started using quick send. The issue happens both on the standard SL for and a custom SL form.
Any suggestions???
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Mark,
Been digging around on this issue and the only other areas we have seen issues with this report in the newer versions of SL (2015 & 2018) are when there have been multiple records for the report format. Another one, I understand int the initial post this was happening on both standard and custom reports, but if the ASID field is missing from the report, it can cause an issue.
Hope you have been able to get this resolved, or one of these helps gets you closer.
Thank you,
Carolyn
MSDSL Technical Support
Carolyn,
The site does not use the Advanced Shipping Notice form, so the step is removed from the SOTypes. But, the Order Confirmation step occurs just after the order is entered, and Finish is performed. Advanced Shipping Notice is a form printed from the Shipper, so not sure that would be relevant.
We do have the Order Confirmation (0105 sequence) step occurring between "Enter Order" (0100) and "Release Order" (0110). OC Form is customized, but always works on a reprint. I also notice that in the "ALL" Order Type, the OC print step occurs AFTER the Release Order step. Wondering if possibly it has something to do with the sequence of the order steps, or the OC being printed before the Order is released.
When I performed testing on this issue, the first print was not blank for me, but it is happening regularly to at least one user. I'm going to try some additional scenarios to see if I can determine the issue.
Mark -
We have a BUG in our system that I am not sure if it may be causing your issue. BUG 38879 - Quick Send does not print the Advance Shipping Notice (CU2) or prints a blank Shipping Notice (CU1)
They found that Quick Send doesn't print Advance Shipping Notice if the Order Type Step for Print Advance Shipping Event Type is blank.
Is something similar happening in your situation?
Carolyn
MSDSL Technical Support
Having this challenge at one of my sites, although I am unable to replicate it. Running SL 2015 CU2, with a customized OC Form. Seems to happen to one user in particular, but cannot 100% be sure about that. When I test it, I never have an issue. Looking for anyone who has also experienced this, and how they were able to overcome the issue.
We are experiencing these blank reports, but only intermittently, and only for one particular customer. We entered 3 orders for this customer this morning. 2 of them were correct; 1 was blank. Any thoughts?
Hi Jenni,
If your report is customized, try using the standard report.
Also, when using Quick Send, the report format you are using must be in a particular position in the Report Control Maintenance screen. Quick Send uses the 40610 report which should be in position 1 in the Report Control Maintenance screen. If you are using a customized report which is in position 2, that could explain why the report is blank.
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