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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Purchasing return PO R...
Microsoft Dynamics GP (Archived)

Purchasing return PO Receipt number is not avilable

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Posted on by Refeesh Ali 5,201

 Hi,

 I am facing problem for returning an item to supplier. I have the PO and its received  as (picture2). when I select item to return the Purchasing return PO Receipt number is not showing for selection (picture 1).  I already have quantity in my warehouse '61.500' KINDLY ADVICE ME how I will get it or which way I can return. 

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  • Suggested answer
    Belinda Allen Profile Picture
    Belinda Allen 2,652 on at
    Re: Purchasing return PO Receipt number is not avilable

    Since you are entering a Return with Credit, I would assume that you have received the item with a "Shipment" but the Invoice has not been received and/or Matched yet.  This would cause a Return with Credit to not show the receipt.

  • Refeesh Ali Profile Picture
    Refeesh Ali 5,201 on at
    Re: Purchasing return PO Receipt number is not avilable

    well..as per the picture 2. the item is received with "shipment/invoice" . i can able to return all the items except this vendor item. please advice the steps

  • Belinda Allen Profile Picture
    Belinda Allen 2,652 on at
    Re: Purchasing return PO Receipt number is not avilable

    Sorry Refeesh, I hate when people do that to me, give the standard answer when they didn't listen to the whole question. I didn't notice that the invoice side.

    OK,  obvious questions now first.  

    1-Check to make sure that all related batches are fully posted. (I've no doubt you've done this, but it is always worth checking again.)

    2-Have you tried reconciling inventory? (in Inventory Routines)

    3- Have you reviewed the item transaction inquiry window to make sure that it hasn't already been received?

    Final question, What is the document status of the PO now?

    You can find this by opening the default SmartList object Purchasing-Purchase Orders-*

    Add the field "Document Status"  

  • GPDavid Profile Picture
    GPDavid 2,250 on at
    Re: Purchasing return PO Receipt number is not avilable

    Refeesh,

    Does the item quantity appear if you select "Inventory w/ Credit"?  It's possible that after the initial receipt layer was created, the quantity was either sold or consumed by some other method (used on picklist, transferred to QA then back to the original stocking location, etc.).  If this is the case, the original receipt layer would no longer have a Qty Available and would therefore cannot be returned under the "Return w/ Credit" scenario.

    One way you can check this is to look in the Purchase Receipts Inquiry window (Inquiry | Inventory | Purchase Receipts) for this item at the site to which it was initially received.  If the Qty Sold matches Qty Received for the original receipt layer, then that is why you cannot do a "Return w/ Credit" at this time.  You must use one of the "Inventory" return options.

    David

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