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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Outlook Client not...
Microsoft Dynamics CRM (Archived)

CRM Outlook Client not syncing reminders on Tasks

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Posted on by cjwagner 105

I have client who has a task attached to a case and has it set to remind them when the task is due.  Outlook prompts her that the task is due.  She does not dismiss the reminder.  She then marks the task as completed.  She then goes back to Outlook and runs a sync and the Task removes itself because it is completed but the reminder remains.  Anyone know if CRM syncs the reminders?  If so what setting would I check to see if it is enabled.

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  • Saurabh Profile Picture
    Saurabh 540 on at

    Hi

    Did you manage to solve the problem?

    Cheers

    Saurabh

  • cjwagner Profile Picture
    cjwagner 105 on at

    No, looks like it is consistant across all of our customer's servers and even on our server. For some reason the reminder stays on the reminders window untill you dismiss it. The CRM Outlook client will only remove the task but not the reminder.

  • Saurabh Profile Picture
    Saurabh 540 on at

    Hi

    Please check the following :

    In Outlook CRM>options>General Tab-Select which forms to use- I have checked all 4 boxes.

    Outlook CRM>options>Synchronization tab-"Synchronize MS CRM items with my default Outlook folders".Check the boxes that apply.

    Hope this should work.

    Cheers

    Saurabh

     

  • Gareth Tucker Profile Picture
    Gareth Tucker 25 on at

    I experienced the same thing and raised a case with MS.  They recognised it was a bug.   They indicated I wouldn't see a fix until rollup 12 or so (low priority).   We built a plug-in to auto-delete the CRM Task when it is completed by a user so that the Outlook task is deleted and the Outlook reminder doesn't fire.

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