web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Microsoft Dynamics CRM...
Microsoft Dynamics CRM (Archived)

Microsoft Dynamics CRM for Outlook Problem

(0) ShareShare
ReportReport
Posted on by ChrisMavroudis 2,140

In CRM 2013 on premise , i am trying to configure a new client computer and add the outlook addon.

after i pass the credentials and organization selection the synchronizing start for first time.

But after 1 minute it stop with error .

In the log file are the following 

18:22:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
18:22:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
18:22:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
18:22:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
18:24:28| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
18:24:28| Error| Exception : Server was unable to process request.

Any Ideas ??

Thank you

*This post is locked for comments

I have the same question (0)
  • ChrisMavroudis Profile Picture
    ChrisMavroudis 2,140 on at

    and continues with this error log

    Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
    at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
    at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    18:24:28| Error| Exception : Server was unable to process request.
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    18:32:30|Warning| Error deleting file C:\Users\FWGR\AppData\Local\Microsoft\MSCRM\Client\c20f9236-7f6e-e411-8146-00155d58a0f0False.sdf: The process cannot access the file 'C:\Users\FWGR\AppData\Local\Microsoft\MSCRM\Client\c20f9236-7f6e-e411-8146-00155d58a0f0False.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
    18:32:30|Warning| Error deleting file C:\Users\FWGR\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-c20f9236-7f6e-e411-8146-00155d58a0f0.sdf: The process cannot access the file 'C:\Users\FWGR\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-c20f9236-7f6e-e411-8146-00155d58a0f0.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    18:32:30| Info| Delete org-based registry keys.
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    18:32:30| Info| Remove org-based registry values.
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    18:32:30| Info| Removed the form region for IPM.Note in Office registry hive.
    18:32:30| Info| Removed the form region for IPM.Appointment in Office registry hive.
    18:32:30| Info| Removed the form region for CRM.Task in Office registry hive.
    18:32:30| Info| Removed the form region for CRM.Contact in Office registry hive.
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    18:32:30| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    18:32:30| Info| Deleted the resiliency keys under Software\Microsoft\Office
    18:32:30| Info| Deleted the resiliency keys under Software\Microsoft\Office
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    18:32:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    18:32:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    18:32:31| Info| Stopped application hoster.
    18:32:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    18:32:31| Info| Deleted Application hoster registry value.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    18:32:31| Info| Removed application hoster settings.
    18:32:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    18:32:31|Warning| Error deleting file C:\Users\FWGR\AppData\Local\Microsoft\MSCRM\Client\CrmCache.sdf: The process cannot access the file 'C:\Users\FWGR\AppData\Local\Microsoft\MSCRM\Client\CrmCache.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    18:32:31| Info| Deleted user application files.
    18:32:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    18:32:31| Info| Removed SQM registry keys.
    18:32:31| Info| Removed SQM queue directory.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    18:32:31| Info| Removed SQM registry key values and directory.
    18:32:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    18:32:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    18:32:31| Info| Deleted Crm allow list key.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    18:32:31| Info| Removed Laptop client registry keys.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    18:32:31| Info| Removed Crm client registry keys.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    18:32:31| Error| Failed to configure Microsoft Dynamics CRM for Outlook with Multitank New.
    18:32:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    18:32:31| Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator. at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
    at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)

  • ChrisMavroudis Profile Picture
    ChrisMavroudis 2,140 on at

    The Client computer is newly installed , and also i have another 5 client computers working with the CRM outlook addon.

  • Community Member Profile Picture
    Community Member on at

    What version of Outlook and Operating system are you on?  We have run into issues with the Windows Identify Foundation Server being unchecked on the machine.  That gave us the error where it could not connect or be configured.

  • Verified answer
    ChrisMavroudis Profile Picture
    ChrisMavroudis 2,140 on at

    Windows 8.1 and Outlook 2013

  • Verified answer
    ChrisMavroudis Profile Picture
    ChrisMavroudis 2,140 on at

    Problem Solved

    I deleted all the windows credentials from Credential Manager

    Then opened in Internet explorer my CRM site and choose to save my credentials

    Then i run the Configuration Wizard .

    All worked just fine.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans