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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to use dynamic Tex...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to use dynamic Text in e-mail

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Posted on by VZ-17091022-0
I would like to create an e-mail template for marketing and quick campaigns. I would like to personalize the email with first name and last name:
 
Dear Michael Maier,
 
However, I can only use a placeholder with the dynamic content. As soon as I try to use two in one line, it doesn't work. 
 
It works as follows in two lines: 
{!lead:firstname;} Michael
{!lead:lastname;} Maier

However, the combination created with dynamic content does not work: {!lead:firstname;lead:surname;} - the line remains empty.
 
Does anyone have an idea why?
 
I have the same question (0)
  • Suggested answer
    Ray Profile Picture
    Ray 1,537 on at
    Try to put the {!lead:firstname;} {!lead:lastname;} in same line. Also check the backend html(description field) to see if there is any <br> tags.

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