GP10- Upgrade from GP9 Smartlist error on load

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Posted on by Nelsona

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Hello everyone,

I recently upgraded a GP9 installation to GP10 in a test environment. When I first start GP I get the message:
To use the Smartlist capability in this product, the smartlist tables must be built. This is a one-time initialization process and may take a few minutes. do you want to proceed with the initializtion now? I hit yes and in a few seconds I get the message:

A get/change first operation on table 'ASI_MSTR_Explorer_Favorites' failed
accessing SQL data.

More info says:
Number of resultes columns doesnt match table definition.

When I go to any screen and do a lookup I get the same message:
A get/change first operation on table 'ASI_MSTR_Explorer_Favorites' failed
accessing SQL data.

Has this happened to anyone else? The related KB article (898475) offers no working solution to my case.

Thank you!
Nelson A.

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Nelsona 537 on at

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Re: Re: GP10- Upgrade from GP9 Smartlist error on load

Hello Richard, thanks for replying. I upgraded from 9.00.281 to 10.00.1411
Richard Whaley 25,195 on at

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Re: GP10- Upgrade from GP9 Smartlist error on load

Are you sure you followed all of the most current upgrade instructions? I seem to remember this in the early upgrades that a table got missed. GP then sent out a patch to the process.

What service pack were you on in 9 and which service pack of 10 did you upgrade to?