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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Open Sent Email of Oth...
Small and medium business | Business Central, N...
Answered

Open Sent Email of Other Users

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Posted on by darrena223 5

Our client is using Business Central SaaS 19 and we are moving them over to using the standard enhanced email functionality, but when accessing Sent Email, they can only open their own email, if they try someone else's email, they get the error "You can only open your own email messages". 

pastedimage1637755589890v1.png

It doesn't appear to be a permission issue, as the message is generated for SUPER users too.

Is there a way to open other's emails?

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,105 Moderator on at

    I have been looking for the same and so far i have not found a way to open other users e-mails. So i do not think that is possible.

  • Suggested answer
    Airbird22 Profile Picture
    Airbird22 2 on at

    Hi,

    I checked the code now and this functionality is part of the System Application code base.

    It is very possible to achieve what you want but you would need an extension to do this.

    The page is displaying data assembled on a temporary table and has permission checks in place that only allows you to send your own. But this can be overridden in an extension. Unfortunately no events are exposed.

    Hope this helps.

    Heinrich

  • darrena223 Profile Picture
    darrena223 5 on at

    That's very helpful, thank you. I will speak to our developers to see if we can customise the functionality.

  • Airbird22 Profile Picture
    Airbird22 2 on at

    Please mark as answered if you are satisfied.

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