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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Is it possible to inte...
Microsoft Dynamics CRM (Archived)

Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

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Posted on by Community Member


Hi all, 

Is there a way to implement integration between WhatsApp and Dynmamics 354 crm. for example when a customer send messages/document for a customer service/care agent whats-App phone number, the integration is responsible to create new case in regard for that customer. 

Is it doable ?? 

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS
    Hi,
    The WhatsApp channel feature lets you integrate WhatsApp through Twilio with Omnichannel for Customer Service to engage with customers who prefer to use the WhatsApp channel.
  • Inogic Profile Picture
    Inogic 651 on at
    Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS
    Yes, it is possible to integrate WhatsApp with Dynamics 365 CRM, and third-party tools are available for this purpose. One such popular tool is "WhatsApp4Dynamics" by Inogic, designed to integrate WhatsApp Business with Dynamics 365 CRM, users to leverage the capabilities of WhatsApp directly from CRM.
    The integration provides functionalities such as the ability to send and receive WhatsApp messages, receive notifications for incoming messages, set up automated templates, store entire chat session histories, and support features like rich-text formatting, multi-language options, emojis, and multimedia content for optimal communication – all seamlessly accessible from Dynamics 365 CRM.
    There is much more to this, you can start and try with a 15-day free trial from Inogic Website or Microsoft AppSource.
     
    Thanks!
  • Community Member Profile Picture
    Community Member on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    Much appreciated Wayne.

    its been a while since we catch up,we worked together on the same project at eBECS.

  • Verified answer
    Wayne Walton Profile Picture
    Wayne Walton 13,728 on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    There is no WhatsApp public API, so no, there is no way to call an action.  This is an explicit design decision by the WhatsApp team.

  • Kishor Kumar Profile Picture
    Kishor Kumar 3,710 on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    Yes Mohannad Khirallah

  • Community Member Profile Picture
    Community Member on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    So there is no another way to call WhatsApp API to preform an action ?? correct

  • Suggested answer
    Kishor Kumar Profile Picture
    Kishor Kumar 3,710 on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    community.dynamics.com/.../converting-whatsapp-message-to-case-in-crm-2013

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    Hi Mohannad,

    Please refer below article - Hope this helps.

    missdynamicscrm.blogspot.in/.../converting-whatsapp-message-to-case-in-CRM-2013.html

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    Hi,

    Hope this link may help you

    stackoverflow.com/.../send-messages-with-whatsapi-net

    missdynamicscrm.blogspot.in/.../converting-whatsapp-message-to-case-in-CRM-2013.html

    Thank You

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

    Hello,

    Use links:

    community.dynamics.com/.../230835

    community.dynamics.com/.../213083

    Hope these are helpful for you!

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