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Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

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Posted on by Community Member Microsoft Employee

Hi all,

Is there a way to implement integration between WhatsApp and Dynmamics 354 crm. for example when a customer send messages/document for a customer service/care agent whats-App phone number, the integration is responsible to create new case in regard for that customer.

Is it doable ??

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Adrian Begovich 21,009 Super User 2024 Season 2 on at

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Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Hi,

The WhatsApp channel feature lets you integrate WhatsApp through Twilio with Omnichannel for Customer Service to engage with customers who prefer to use the WhatsApp channel.
Inogic 24,094 on at

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Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Yes, it is possible to integrate WhatsApp with Dynamics 365 CRM, and third-party tools are available for this purpose. One such popular tool is "WhatsApp4Dynamics" by Inogic, designed to integrate WhatsApp Business with Dynamics 365 CRM, users to leverage the capabilities of WhatsApp directly from CRM.
The integration provides functionalities such as the ability to send and receive WhatsApp messages, receive notifications for incoming messages, set up automated templates, store entire chat session histories, and support features like rich-text formatting, multi-language options, emojis, and multimedia content for optimal communication – all seamlessly accessible from Dynamics 365 CRM.
There is much more to this, you can start and try with a 15-day free trial from Inogic Website or Microsoft AppSource.

Thanks!
Community Member Microsoft Employee on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Much appreciated Wayne.

its been a while since we catch up,we worked together on the same project at eBECS.
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Wayne Walton 13,726 on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

There is no WhatsApp public API, so no, there is no way to call an action. This is an explicit design decision by the WhatsApp team.
Kishor Kumar 3,702 on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Yes Mohannad Khirallah
Community Member Microsoft Employee on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

So there is no another way to call WhatsApp API to preform an action ?? correct
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Kishor Kumar 3,702 on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

community.dynamics.com/.../converting-whatsapp-message-to-case-in-crm-2013
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gdas 50,085 on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Hi Mohannad,

Please refer below article - Hope this helps.

missdynamicscrm.blogspot.in/.../converting-whatsapp-message-to-case-in-CRM-2013.html
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Community Member Microsoft Employee on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Hi,

Hope this link may help you

stackoverflow.com/.../send-messages-with-whatsapi-net

missdynamicscrm.blogspot.in/.../converting-whatsapp-message-to-case-in-CRM-2013.html

Thank You
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Community Member Microsoft Employee on at

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RE: Is it possible to integrate Whatsapp communication app with Dynamics 365 crm online in way or another ? And is it possible to call WhatsApp APIS

Hello,

Use links:

community.dynamics.com/.../230835

community.dynamics.com/.../213083

Hope these are helpful for you!