Microsoft Dynamics CRM (Archived)

status change workflow triggering twice on service.update

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Posted on by balakrishna uppala

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Hi,

1. We have a OOB workflow on an entity, it triggers on 'Record Status change'.

To Deactivate the record we are setting value in

status=1, statusreason=2 and calling service.Update().

We found the record is Deactivated but the workflow triggering two times and in both times the record status showing as 'Inactive'.

Why it is calling 2 times? How can I prevent the 2nd time workflow calling?

2. One more thing I found in Audit History:#

It recorded 2 update events

latest: Status Active InActive

StatusReason Active InActive

old Status Active Active

StatusReason Active Active

Even the record status is Active-->Active, why it showed me in audit as update?

Thanks

krishna

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Drew Poggemann 4 on at

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Hi Bala,

This is not two times, it is showing what is happening in old and new. Both fields are being updated and this is the way it is reflecting from what I see.

If your workflow is not checking the status first and calls the update method it will show in audit because that is what happened, you ran an update setting that field and the before and after values are the same.

Hope this helps.

Thanks,

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balakrishna uppala 570 on at

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1. I didn't understand why it is updated from Active to Active.

In our code we just updated record status from Active to Inactive.

2. Any idea why my workflow triggered twice?

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Drew Poggemann 4 on at

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Hi Bala,

Can you paste the workflow for me to take a look?

Thanks,

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balakrishna uppala 570 on at

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Sorry for late reply!!.

It is happening for any workflow. I have created a dummy workflow without any logics to test this it is also triggering 2 times, when I deactivate record from c# code using service.update()

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Drew Poggemann 4 on at

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The following is only a single workflow execution:

latest: Status Active InActive

StatusReason Active InActive

old Status Active Active

StatusReason Active Active

How are you determining it is running twice?

Thanks,

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balakrishna uppala 570 on at

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Hi Drew,

I just gave the Audit history details to understand more about the issue. But actual issue is it is triggering workflow twice.

I have created a workflow with no logic in it. It just checks if Status='InActive' stop workflow as success.

I Deactivated the record from backend using c# service.update(). I can see the workflow ran twice and it entered into the workflow condition also as Status='InActive'.

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TNS 1,197 on at

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Hi bala,

in your record status change just select only one attribute that can be status or status reason....because..if you only choose one also then also the workflow will work fine...

So, just select one attribute and then try..

Thanks!

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balakrishna uppala 570 on at

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Hi TNS,

In OOB workflow I am selecting 'Record status changes' we cannot select field here right.

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TNS 1,197 on at

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oh sorry! ...forget that..

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Drew Poggemann 4 on at

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Hi Bala,

So your trigger on the workflow to execute is on the status change and then you are setting the status in the workflow? This means it will at least fire twice at a minimum. Sorry, am I missing something? Please explain if I am missing it, I would expect this based on your trigger.

Thanks,

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