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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to remove a Custom...
Microsoft Dynamics CRM (Archived)

How to remove a Custom button that got installed by a Managed Solution

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Posted on by Brekh 190

I have installed the Managed Solutions by Sonoma Partners to use the Editable grids earlier. However, after we got our CRM upgraded to D365, we implemented the OOTB Editable Grid provided by Microsoft D365. So now looking at removing the Custom Buttons that got added through the Managed Solution. I reached out to the Support team of Sonoma Partners and per their suggestion, I removed the Entities that showed up from SiteMap but still could not get delete the EditRecords from the Navigation Ribbon.

We don't want the Users to use that EditRecords button anymore. Any thoughts how to handle this.

Thanks In Advance.

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  • Brekh Profile Picture
    Brekh 190 on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    I created a New Solution to add only few Entities and tried to delete it opening that solution from RibbonWorkbench. Followed the below link to create the New Solution.

    [View:https://ribbonworkbench.uservoice.com/knowledgebase/articles/71374-1-getting-started-with-the-ribbon-workbench#Defining_a_Button_Command:750:50]

    Attaching below is the Screenshot of the button:

    RibbonWorkBench-error.JPG

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    Looks like you've added some unmanaged changes to button that avoid uninstallation of solution that contains that button. Can you please post a screenshot from Ribbon Workbench that shows that button?

  • Brekh Profile Picture
    Brekh 190 on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    Thanks Andrii for the suggestion. I did install the Ribbon Workbench , however I see the Delete Option is not enabled. Only Hide is available and even after I did hide it I still see it in the Ribbon. Does this mean I cannot delete the button using RibbonWorkbench as that button got installed by a Managed Solution. Any thoughts?

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    Then you  have to find that ribbon component that created that dependency, delete it using Ribbon Workbench and uninstall managed solution.

  • Brekh Profile Picture
    Brekh 190 on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    Yes. But it gives me below errors. Not sure what i am doing wrong here.

    Cannot Delete Component

    Cannot delete RibbonCommand, because one or more components require it. Details If you contact support, please provide the technical details.

    Activity ID: aa7e4953-d28b-4f8f-97a8-9138f87870d0

    Timestamp: Thu Jun 08 2017 10:52:53 GMT-0400 (Eastern Daylight Time)

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    Hello,

    Have you tried to uninstall Sonoma's managed solution?

  • Suggested answer
    Wayne Walton Profile Picture
    Wayne Walton 13,726 on at
    RE: How to remove a Custom button that got installed by a Managed Solution

    If you uninstall the managed solution itself, that should do it.  Otherwise, you can try the Ribbon Workbench in the XRM Toolbox: github.com/.../XrmToolBox

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