web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / when a case is created...
Customer experience | Sales, Customer Insights,...
Suggested answer

when a case is created check for duplication and create a task mentioning "a duplicate already exit" using cloud flow.

(0) ShareShare
ReportReport
Posted on by Tanvi Milind Pawashe 40

when a case is created check for duplication and create a task mentioning "a duplicate already exit". How do I check for duplicates using cloud flow.

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at
    RE: when a case is created check for duplication and create a task mentioning "a duplicate already exit" using cloud flow.

    Hi,

    It can be achieved using cloud flow with dataverse connector

    Add trigger when record is created - select Case

    Add a tion list rows to fetch case record based on your matching criteria

    Check if list rows count >0 then create Task record

    docs.microsoft.com/.../list-rows

  • Tanvi Milind Pawashe Profile Picture
    Tanvi Milind Pawashe 40 on at
    RE: when a case is created check for duplication and create a task mentioning "a duplicate already exit" using cloud flow.

    But how do I put the filter to check the duplicates

  • Tanvi Milind Pawashe Profile Picture
    Tanvi Milind Pawashe 40 on at
    RE: when a case is created check for duplication and create a task mentioning "a duplicate already exit" using cloud flow.

    But how do I put the filter to check the duplicates for all the cases that are present in the dataverse

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 258

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 186

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 130 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans