Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Recently viewed records functionality broken for over 6 months in CRM Online

(0) ShareShare
ReportReport
Posted on by 157

The recently viewed records (clock symbol on the ribbon) has not worked for our company for over 6 months. Basically it never updates the recently viewed list whatever records you go to. We have had endless support sessions and tests with tech support without a solution.

 

Finally it was announced that this has now been officially recognized as a bug that is affecting CRM Online if you have swedish or danish language as default and using IE or Google Chrome. So it's not just our company, but probably the majority of swedish and danish CRM Online customers.

Tech support still gives us updates just saying that the bug still exists and it's on the to do-list for the dev team but no ETA.

 

I just think this paints a poor picture of Microsoft. This bug is probably easy to fix since it's related to a language setting. Had this been from a small CRM developer they probably would have fixed this overnight. But from what it seems there is a very slow, almost comical, bureaucratic process in this case.

 

I just feel that over 6 months for this is getting beyond ridiculous... 

*This post is locked for comments

  • MezMarianne Profile Picture
    MezMarianne 1,267 on at
    RE: Recently viewed records functionality broken for over 6 months in CRM Online

    Well, that explains it.

    It is also a problem for Danish org which has been resat to English base language with Danish currency.

    Mange tak.

  • River Profile Picture
    River 157 on at
    RE: Recently viewed records functionality broken for over 6 months in CRM Online

    My question (that I forgot to add) was if there was some other way to try and speed this up? Some more direct feedback channel to the dev team for example.

    Our personnel is getting increasingly frustrated since they used this feature a lot.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,430 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans