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Hi,
We entered a retainer invoice and posted the invoice. We now realize it was a mistake and need to back out the retainer.
We are entering the retainer fee as a negative amount. When I click OK in the billable fees window, I get a message saying "Returned Retainer amount cannot be greater than the project On Account amount."
The On Account amount is zero. Why am I getting this message and how can I fix it?
Thanks,
Steve
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Hi,
Did you already match the retainer invoice with a debit note in the Receivable Management?
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