Post notes from case in Teams

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Posted on by MirandaK

Hi,

When one of our users updates a note on a case, I'd like the case title, note description, and createdby information to post to a Teams channel. I'm having a hard time finding the guid for the regarding (case) lookup field. I'm not sure I can filter the notes appropriately without it. Does anyone have any suggestions for how to accomplish what I'm after?

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Nya 29,060 on at

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RE: Post notes from case in Teams

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.
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Nya 29,060 on at

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RE: Post notes from case in Teams

Hi,

It should be inserted with the following expression:

triggerBody()?['_objectid_value']

And here is the record accessed.
MirandaK 15 on at

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RE: Post notes from case in Teams

Hi Nya,

What do I put for the Row ID under Get a row by ID?
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Nya 29,060 on at

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RE: Post notes from case in Teams

Hi,

It can be achieved with Power Automate.

1. Trigger the flow when a note is updated.

2. If the Object Type of the Note is Case, get the details of the related case. ("objecttypecode": "incident")

3. Send a message in Teams.
Here is a section which you can refer to: Posting a message as the Flow bot in a Teams channel