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Cannot update subject or description unless email is in draft statusDetail error when reply to an email

Hi all , some of our users get access/permission denied error when trying to reply email. not for all email but for some. user can hit reply button on email add signature and type body some time user change From email address to group email address instead of individual.

crm says email on draft mode.

I have looked through few posts about this but not satisfied with answer.

error details

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update subject or description unless email is in draft statusDetail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>fc8d9c3b-890d-461c-ac4d-d2d7b5633d44</ActivityId>
  <ErrorCode>-2147187962</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>Cannot update subject or description unless email is in draft status</Message>

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update subject or description unless email is in draft statusDetail: <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> <ErrorCode>-2147187962</ErrorCode> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>Cannot update subject or description unless email is in draft status</Message> <Timestamp>2018-01-04T21:42:22.5575001Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /> </OrganizationServiceFault>

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