If we update to a new SKU does Outbound go away? (we’d like to confirm what will happen. For an existing customer with OBM, upgrading CIJ should retain OBM.)
If we change the SKU from a licensing perspective, how does that change what they see?
What happens if they get a whole new app? Will they lose the Outbound and the current Realtime data? (Relevant since we are moving to a new SKU, this is not simply an update)
If there’s a transition process, what do we lose when transitioning from their current app to the new app?
If we move to the new SKU, is Microsoft planning on having an update in the future that they’re going to remove Outbound?
Our assumption is the data in Realtime will stay. Correct? (Again, relevant since in a normal update this would stay, but if they’re moving to a new SKU we are unsure and would like to confirm)
Can we leave their current environment as-is and turn on the new environment so we can create a sandbox in the new environment before we move everything over? As per the diagram, we could instance CIJ into the sandbox and request OBM be added by completing this form.
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