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Turn Off Email Tracking for Certain Users

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Posted on by Community Member

Hello,

We have some of our associates loaded as Contacts into CRM, because they have purchased our products. We noticed that email activity with customers is displaying in the activities grid, and we would like to know if anyone has found a way to turn off email tracking for specific users?

Thanks in advance,

Andrew

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Kokulan 18,054 on at

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RE: Turn Off Email Tracking for Certain Users

I dont think you can disable tracking completely for selected user but i dont see why you cannot control the tracking settings for selected users.

Tracking setting is a user level setting, but you could use the XrmToolBox User Settings Utility to disable for selected users

You can download XrmToolBox if you do not already have, from the following link

https://xrmtoolbox.com

And please install the following plugin from plugin store

And once connected to CRM, Load and select the users and apply the email tracking setting