Hi All,
I wondered if anyone had experienced the below issue before please..
We have recently seen a number of invoices posting as a zero value. These are all for Fixed Price projects where milestones are created.
The milestones are entered accordingly and pulled through to the invoice proposal, however once the invoice is posted it is pulling the milestone through but as a zero value, which doesn't match the invoice proposal created.
Something is going wrong here between the proposal and the posting of the invoice. We cant anticipate this happening as it appears to be at random and when we try to replicate this, the invoice posts as it should with the project invoice proposal matching the invoice
It it strange however as the milestone status when the zero value invoice is posted is staying as chargeable, so usually it can be picked up in a new invoice proposal. When we try this the second time it tends to post correctly then. At the moment we are just creating a second invoice proposal with that milestone and posting this one, but of course this is inconvenient and timely.
Please can anyone advise if they have had this issue and if so how they fixed this.
Many Thanks
