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Microsoft Dynamics AX (Archived)

Returned Sales Order

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Posted on by 440

This is the scenario in terms of scrapping items from a returned order:

"I create a return order and find the related sales invoice.  I select the item and quantity to be scrap and create the return order lines.  For each line(s) I attach a disposition code of "credit only" under the general tab - this indicated that the line will be scrapped when invoice.  I go to the corresponding sales order.  To check, I go to each line(s) and verify that the "scrap" selection box is selected.  I continue to invoice.  After the credit note has been generated, I looked at the inventory transactions, but the scrap did not take place."

"I have noticed, that even when you do a credit note with the scrap option from the sales order form (i.e. not using return orders), and you have specified a return lot id (i.e. linked it to a sales invcoice), the scrap do not work.  Thus, the problem lies with the return lot id and so sere the return order functionality."

Can anybody please assist. 

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I have the same question (0)
  • TCB5 Profile Picture
    1,825 on at

    I am experiencing this same exact problem, and have not found a solution.  Any help is greatly appreciated!

  • lispyj Profile Picture
    201 on at

    I have had success with scrapping returned items when the disposition code selected has the scrap indicator checked.  This requires the use of the arrival overview posting process.  Plus a Quarantine type warehouse must be assigned to the receiving location.

     

    LJ

  • Nish Chinappa Profile Picture
    440 on at

    Thank you for your help 

    Sure, this process as suggested works, but the cause of the "error" is the link to a return lot id (i.e. when a credit note is based on a invoice line), thus it is not working even if I do not use return orders.  Some of these scrap items never enter the warehouse, thus making the use of the arrival journal absolute. 

    Do you suggest that we use the arrival journal process for ALL scrap items?

     

  • lispyj Profile Picture
    201 on at

    I would certainly hope that you would not have to use an arrival for something that never arrives.  I haven't worked with it enough yet that I would offer a recommendation.  The changes to returns seem seriously flawed. Caving in and using the arrival overview has been the only way I have found to make disposition work.

     LJ 

  • Community Member Profile Picture
    on at

    Hi,

     

    Using disposition code "credit only"  means "Credit the customer and do not return the item."  In this case you don't receive the items to the warehouse and can credit the customer directly so I don't understand which items you want to scrap.

    Using disposition code "Scrap" after arrival will remove the items from inventory which makes sesnse here as they already reached the warehouse.

     

  • TCB5 Profile Picture
    1,825 on at

    Hello,

    Yes, this is how we would need the "credit only" return to work.  However, Dynamics is currently taking "credit only" returned items and placing them back into inventory anyways.

    Thanks,

    Trisha

  • Community Member Profile Picture
    on at

    Hi,

     

    I checked and this is a know issue for scenario when you use 'Find sales order' function.

    There is a hotfix available - please go to KB968405 article in PartnerSource/CustomerSource .

     Tomek

  • Community Member Profile Picture
    on at

    Having similar issue with AX 2012 - "credit only" being used as disposition code for Return Order.  When I try to post invoice, I see a Quarantine Started msg, then it tries to do a pick and get a msg saying .. cannot pick X number. 0.0 available.  

  • Rajat Rai Profile Picture
    295 on at

    Hi,

    I am also facing issues with return order for disposition code with Action "Credit only" and "Scrap".

    When I post the invoice for Return order with Disposition code "Credit only", System is posting the following entry:

    Sales Revenue                Dr

       to A/Cs Receivable             Cr

    Sales issue                     Dr

       to COGS                             Cr

    My understanding is, when we have not taken the inventory back we should not have hit the Sales issue accounts. This will cause problem in inventory reconciliation. Can someone please help.

    Note: I even tried installing the hotfix KB968405 but it is not applicable on my Ax 2009 version. Application version: 5.0.1500.1313.

    Regards,

    Rajat

  • Rajat Rai Profile Picture
    295 on at

    My apologies for raising this query.

    Later I checked the transactions on Inventory and the Inventory transaction posted for scrap has the below entry:

    Inventory lost                   Dr

         to Inventory issue            Cr

    So this cancels the balance on Inventory issue account and hence my issue is resolved.

    Thanks,

    Rajat

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