Error while assigning Case to Team

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Posted on by dkrishna

475

Hello,

After Creating Case iam trying to assign Case to Team in Plugin. But when i create case iam getting following error.

There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.

Please suggest how to fix

Entity Case = new Entity("incident");

EntityReference owner = new EntityReference();
CaseID = new Guid(entity.Attributes["incidentid"].ToString());

Entity Caserecord = getRecordData(orgService, CaseID);

OwnerID = ((EntityReference)((AliasedValue)(Caserecord.Attributes["area.new_team"])).Value).Id;

Case["ownerid"] = new EntityReference("team", OwnerID);
Case["incidentid"] = entity["incidentid"];

AssignRequest assign = new AssignRequest
{
Assignee = new EntityReference("team",
OwnerID),
Target = new EntityReference("incident",
CaseID)
};

// Execute the Request
orgService.Execute(assign);

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gdas 50,085 on at

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RE: Error while assigning Case to Team

Hi krishna,

This issue may come when you have more than one plugin registered with the same message. If one of them failed you will receive this error message. To resolve this issue disabled other plugin and test one by one. So please check if you have any other plugin registered on the same message if so disable it and test it.
Aric Levin 30,188 on at

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RE: Error while assigning Case to Team

Hi Krishna,

What error are you getting?

Also, please share the getRecordData function.

Thanks,

Aric