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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Progetto scomparso
Customer experience | Sales, Customer Insights,...
Suggested Answer

Progetto scomparso

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Posted on by Community member 2
My project was deleted after 3 months without accessing.
My account was active but now, clicking on the url, the return message is that the module doesn't exist.
Any suggestion to recover it?
Thanks
Rossella
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    According to the official documentation, if the project owner leaves the organization, the project is deleted once the user is removed from the organization. If the user shared the project before leaving the organization, the existing user with whom the project was shared must create a copy of the project and use the copied project.

    Please refer to the official documentation at the link below
    https://learn.microsoft.com/en-us/dynamics365/customer-voice/cv-faq#what-happens-if-the-project-owner-leaves-the-organization
    Please check if your project is a project shared with someone else and if the owner of the project has left the organization.
     
    In addition, we did not find valid information about recovering deleted projects, which according to the official documentation are permanent and cannot be recovered.

    Please refer to the official documentation at the following link
    https://learn.microsoft.com/en-us/dynamics365/customer-voice/manage-projects#delete-a-project
     
    If the impact on your business has been more serious because of this item, you can use the link below to seek technical support from Microsoft.
    https://admin.powerplatform.microsoft.com/support
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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