D365 App for outlook Set regarding Search not working

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Posted on by J-PL

Hi,

Dynamics 365 app for outlook Set regarding Search is not finding any results. This "bug" is on multiple environments. It has something to do with the update that happened on the weekend to the d365 environments. If somebody has found a fix for this it would be great.

J-P

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Hafez 115 on at

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RE: D365 App for outlook Set regarding Search not working

This worked, thank you. the F12 developer clear cache issue.
Community Member on at

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RE: D365 App for outlook Set regarding Search not working

Clearing IE cache with the browser closed is definitely the resolution. Once in a while you have to go a step further:

Open Dynamics app in desktop client

Open IEChooser.exe in %WindowsFolder%\System32\F12

Click on Dynamics 365 thread

Go to Network tab and click clear cache button

Microsoft made changes to the search XML over the weekend that caused the issue to arise. Here is the actual KB Article:

https://support.microsoft.com/en-gb/help/4489111/no-search-results-returned-in-regarding-lookup-of-dynamics-365-app-for
J-PL 79 on at

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RE: D365 App for outlook Set regarding Search not working

Thanks a lot!! Simple fix eventually :D
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Chiron H 155 on at

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RE: D365 App for outlook Set regarding Search not working

It seems clearing IE cache and rebooting fixes this issue. Haven't tested it myself but a colleague of mine tells me so.