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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / D365 App for outlook S...
Microsoft Dynamics CRM (Archived)

D365 App for outlook Set regarding Search not working

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Posted on by J-PL 79

Hi,

Dynamics 365 app for outlook Set regarding Search is not finding any results. This "bug" is on multiple environments. It has something to do with the update that happened on the weekend to the d365 environments. If somebody has found a fix for this it would be great. 

J-P

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  • Suggested answer
    Chiron H Profile Picture
    Chiron H 155 on at

    It seems clearing IE cache and rebooting fixes this issue. Haven't tested it myself but a colleague of mine tells me so.

  • J-PL Profile Picture
    J-PL 79 on at

    Thanks a lot!! Simple fix eventually :D

  • Community Member Profile Picture
    Community Member on at

    Clearing IE cache with the browser closed is definitely the resolution.  Once in a while you have to go a step further:

    1. Open Dynamics app in desktop client
    2. Open IEChooser.exe in %WindowsFolder%\System32\F12
    3. Click on Dynamics 365 thread
    4. Go to Network tab and click clear cache button

    Microsoft made changes to the search XML over the weekend that caused the issue to arise.  Here is the actual KB Article:

    https://support.microsoft.com/en-gb/help/4489111/no-search-results-returned-in-regarding-lookup-of-dynamics-365-app-for

  • Hafez Profile Picture
    Hafez 115 on at

    This worked, thank you.  the F12 developer clear cache issue.

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