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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 On Premis...
Microsoft Dynamics CRM (Archived)

Dynamics 365 On Premise 9.0 New install question for Sales Module

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Posted on by nickmangioros 460

Dynamis 365 9.0 on Premise - new install

I installed the latest version of 9.0 Clean install, however I do not see a few on the Modules as I did in the older version

Some of the missing on Site Menu include:  Sales, Workplace, community, Resource Center, Portal

Are these no longer available , separate modules or hidden with the existing ones included in 9.0

Any help is greatly appreciated.

Thanks

*This post is locked for comments

  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    I have had a quick look at the Licensing Guide.  It says Service Hub is part of the Licence and its installed by default but it does not mention about Sales Hub or the Modern Sales App.

    I think this is not included in the Customer Engagement Plan License by default and  Only partners get this via Partner benefits it seems.

    Microsoft might make it available for all users On-Prem or might be able to buy through different licensing

    I would suggest you raise a ticket with MS and see what their response is.

    Hope this helps

  • nickmangioros Profile Picture
    nickmangioros 460 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    Tried both,

    It says that I d not have access, and I am logged in with my account

    Sorry, you currently do not have access to this site.

    To gain access associate your profile or seek additional assistance from IT MBS Support by providing them with your partner organization account number, name and/or your organization’s MPN ID

    Thanks

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    I think both of my accounts have an association with Partner ID and that's why it worked for me. I tried a different account now and get this

    "To gain access associate your profile or seek additional assistance from IT MBS Support by providing them with your partner organization account number, name and/or your organization’s MPN ID"

    I assume your work Account wont work?

  • nickmangioros Profile Picture
    nickmangioros 460 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    No Access

    Thanks

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    You have to login by clicking the Customer Source link. You can login using your Work or MS email account. It worked for me with both Work Account and MS Account.

  • nickmangioros Profile Picture
    nickmangioros 460 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    Thanks for your quick response.

    I cannot download the file.Thanks

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: Dynamics 365 On Premise 9.0 New install question for Sales Module

    Hi

    We had the same issue and we then managed to install using the steps mentioned in my following post

    community.dynamics.com/.../308134

    Hope this helps

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