Dynamics Community Forum Thread Details

GP13 crashes after loading personal settings

We have 3 terminal server with around 50 user between the three server. We recently upgraded (clean install) to Server 2012 R2, and all of our client machine from windows 7 to windows 10 (clean installs). out of those 50 users, we have 1 user that keeps getting random crashes after GP loads the personal setting. When the crash happens, it's like it corrupts his account. No matter what computer he logs in from he can't open GP. It always affects all GP accounts he tries including the sa account.

All Terminal Server specs

HP DL380 G7

Dual Intel Xeons (12 physical cores total)

24Gig Ram

Below is the error that GP pops up.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dynamics.exe
Application Version: 12.0.276.0
Application Timestamp: 52784445
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.18264
Fault Module Timestamp: 56e1b34d
Exception Code: c000041d
Exception Offset: 00015b68
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0bfc
Additional Information 2: 0bfcbb0607ff9d55fa1d397412ef9643
Additional Information 3: 7fc0
Additional Information 4: 7fc05dd7c00991bb379c68eda66a9027

Event Viewer Error Logs Below #1

Faulting application name: Dynamics.exe, version: 12.0.276.0, time stamp: 0x52784445

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18264, time stamp: 0x56e1b34d

Exception code: 0xc000041d

Fault offset: 0x00015b68

Faulting process id: 0x5444

Faulting application start time: 0x01d20cebeb55192e

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2013\Dynamics.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 5418eaca-78df-11e6-80d8-1cc1de21906e

Faulting package full name:

Faulting package-relative application ID: