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Accounts not aging in HQ

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Posted on by Community Member

It appears that the accounts in the HQ system have stopped aging.

When running the detailed accounts receivable reports (customer), the aging report is returning 0 across the board for all accounts in the system, which we know for a fact is not true.

There are no errors being reported in the system and there does not appear to be anything out of order, at least to the naked eye... I even checked to see if there were any SQLServer errors in the event logs with respect to the agents and it appears clean.

Any ideas?

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RE: Accounts not aging in HQ

Determined that the detailed AR report calculates aging value from due date. Due dates appear to not be occurring in-line with the account type settings. Going to make a separate posting...