Direct Deposit not being created

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Posted on by Community Member Microsoft Employee

The users are setting up Direct Deposit in GP 2015 and, when they test the print checks, there is no option on Direct Deposit Active/Inactive and the employee gets a check. They have set up the Direct Deposit on the Checkbook Card, the Direct Deposit setup is complete and active and they have it set to print separate remittances, and the employees are set up with no prenotes. Still, the employee gets a check and Direct Deposit earnings statement options do not even show up in Print Checks.

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Community Member Microsoft Employee on at

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RE: Direct Deposit not being created

Sorry. I forgot to include the answer. Somehow, DIRECT DEPOSIT was not checked under ADMINISTRATION > SETUP > SYSTEM > REGISTRATION. We confirmed that they should have it registered and checked the box.
Community Member Microsoft Employee on at

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RE: Direct Deposit not being created

One of my users is having the same problem. All the items Direct Deposit items are set up but there is no option on the print screen for Active/Inactive. The system only allows for paper checks
Community Member Microsoft Employee on at

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RE: Direct Deposit not being created

.3
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Sherlene Sorenson 965 on at

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RE: Direct Deposit not being created

Hi, are you using any third parties that might be affecting this? Generally you would get the option on the Print Checks window to Calculate Direct Deposit if the Direct Deposit is active in >HR & Payroll >Setup >Payroll >Direct Deposit, and you have everything filled in properly on the ACH Fields button, as well as the Checkbook and Bank level.