web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Not Supported. This ac...
Microsoft Dynamics CRM (Archived)

Not Supported. This action is not supported. Accessing CRM 2013

(0) ShareShare
ReportReport
Posted on by Rahul-Waghmare 990

Hi All,

I have imported an organization after CRM 2013 installation, when I tried to access it after import it opened up in mobile view.

MobileView.png

Then I opened it in compatible view and I got error on page stating Not Supported. This action not supported.

NotSupported.png

Could anyone of you please help me in this regard.

Thanks!!

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Use main.aspx in your url instead of m/default.aspx.

    Refer this:

    stackoverflow.com/.../crm-2011-and-2013-open-in-mobile-mode-on-ie-11

    If you want to redirect to main page each time you can write a redirect rule in IIS:

    www.sidesofmarch.com/.../stopping-internet-explorer-11-from-showing-the-mobile-express-version-of-dynamics-crm-2011

  • Rahul-Waghmare Profile Picture
    Rahul-Waghmare 990 on at

    Thanks for the reply.

    After doing this only I got error on page stating Not supported.

    I am accessing url as /main.aspx only.

    Regards,

    Rahul

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Please check if you can browse on Server using localhost. Have you added the site to trusted sites and compatibility view settings

  • Rahul-Waghmare Profile Picture
    Rahul-Waghmare 990 on at

    I tried this already but no luck, its throwing not supported error :(

  • Rahul-Waghmare Profile Picture
    Rahul-Waghmare 990 on at

    This is what the error log I am getting in event viewer.

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 16/02/2017 01:22:17

    Event time (UTC): 16/02/2017 01:22:17

    Event ID: f86768ce563e44539dfe9d87edbd9884

    Event sequence: 248

    Event occurrence: 13

    Event detail code: 0

    Application information:

       Application domain: /LM/W3SVC/2/ROOT-1-131316744676248481

       Trust level: Full

       Application Virtual Path: /

       Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\

       Machine name: ********

    Process information:

       Process ID: 8748

       Process name: w3wp.exe

       Account name: ************

    Exception information:

       Exception type: CrmException

       Exception message: Unrecognized request parameter: ReturnNotifications

      at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()

      at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()

      at Microsoft.Crm.Utility.ViewSelectionUtility.GetDefaultViewFromDatabase(Int32 entityTypeCode, String childEntity)

      at Microsoft.Crm.Utility.ViewSelectionUtility.GetUserDefaultView(IDictionary selectorViews, EntityType entityType)

      at Microsoft.Crm.Mobile.Application.Pages.ClientEntityHomepage.RenderViewControl(StringBuilder htmlBuilder)

      at Microsoft.Crm.Mobile.Application.Pages.ClientEntityHomepage.RenderViewSearchControls()

      at Microsoft.Crm.Mobile.Application.Pages.ClientEntityHomepage.ConfigureMobilePage()

      at Microsoft.Crm.Mobile.Application.Controls.MobilePage.ConfigurePage()

      at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Thread information:

       Thread ID: 173

       Thread account name: **************

       Is impersonating: False

       Stack trace:    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()

      at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()

      at Microsoft.Crm.Utility.ViewSelectionUtility.GetDefaultViewFromDatabase(Int32 entityTypeCode, String childEntity)

      at Microsoft.Crm.Utility.ViewSelectionUtility.GetUserDefaultView(IDictionary selectorViews, EntityType entityType)

      at Microsoft.Crm.Mobile.Application.Pages.ClientEntityHomepage.RenderViewControl(StringBuilder htmlBuilder)

      at Microsoft.Crm.Mobile.Application.Pages.ClientEntityHomepage.RenderViewSearchControls()

      at Microsoft.Crm.Mobile.Application.Pages.ClientEntityHomepage.ConfigureMobilePage()

      at Microsoft.Crm.Mobile.Application.Controls.MobilePage.ConfigurePage()

      at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    Regards,

    Rahul

  • Community Member Profile Picture
    Community Member on at

    Please do an IISREST. If it's not running on your localhost i suggest you create new organisation and try again. If it still gives error i would suggest you to repair the installation files

  • Rahul-Waghmare Profile Picture
    Rahul-Waghmare 990 on at

    I did perform IISRESET and repaired the installation file but still same error.

    Right now, I am reinstalling the setup from the scratch, hope so this time it wont give me any error.

    Regards,

    Rahul

  • Verified answer
    Rahul-Waghmare Profile Picture
    Rahul-Waghmare 990 on at

    Hi All,

    I deleted the organization from Deployment Manager and re-importing it again.

    Regards,

    Rahul

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans