Hi,
I havent really worked with the escalations, however, from the designer I can tell you it is quite limited. The way I understood the escalation is that it is automatically rejected or approved, which doesnt make sense in my opinion.
What I would recommened is to use Power Automate for certain cases when it comes to notifications.
Once you create a workflow, according business events are being created in the BE catalo.
Choose Workflow workitem categegory as they have pretty much all the information necessary in the schema.
My gut feeling tells me that your requirement will be much better handled by Power automate and its also more flexibel. Its also a bit more effort to be hones in power automate, however, its with every tool where you have more possibilities compared to simple ones.
So the idea is to create a power automate flow that is:
1. triggered when a workflow is started (Business event)
2. paused (delay) for certain amount of time => thats your escalation time
3. then its check via condition if the status of the workflow is completed. If yes =>Terminate, else send email to
Hope it helps.
Kind regards, Adis
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