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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Text Lag Issues with D...
Customer Insights - Journeys forum

Text Lag Issues with Dynamics 365 for Marketing

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Posted on by Community Member

Hi, 

I'm currently designing our first Company email using Dynamics 365 for Marketing and am experiencing frustrating and ongoing text lag issues when drafting the copy and also when working with tool box elements

Any suggestions on how to resolve it?

Thanks

I have the same question (0)
  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi MarketGirl,

    Here are my suggestions:

    1. Check whether other machines have same issue.

    2. Check whether you have too many tabs open in browser.

    3. Clear your browser cache.  

    4. Switch to other browsers to test.

    5. Cleanup your system Disk. (right click system drive: properties > Disk Cleanup)

    Hope those would help.

    Regards,

    Clofly

  • Vivek_Singh Profile Picture
    Vivek_Singh 385 on at

    Hi MarketGirl,

    Thanks for reaching out!!! 

    This sounds a bit weird as we are not facing any such issues with our latest instance. Could you please share some more details like which version are you using and some screenshot where exactly you facing the issue. 

    Otherwise you can also try restarting the the Admin portal. I have mentioned the detailed steps to do that in Blog Post.

    Regards,

    Vivek Singh

  • Suggested answer
    Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi MarketGirl,

    Thank you for providing the feedback, it is not common experience that is experienced by our customers, and we don’t see the issue you described in our daily work and testing.

    We are constantly working on improving our performance and with June release we have significantly enhanced the speed of editing (especially large) emails.

    Therefore, could you please check if you are still experiencing this issue?

    If yes, please don't hesitate to PM me. I will be happy to involve our engineer expert and get on a call with you. I am sure we will find a solution.

    Best Regards,

    Aga

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