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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to get the dynamic...
Service | Customer Service, Contact Center, Fie...
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How to get the dynamic lookup of customer from case form using slugs in macro

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Posted on by D365 cs 5
  1. I am trying to send an email using agent script using macro execution. And I want to send that email such that the "To" field is dynamically populated from the case form. 
  2. I tried using ${anchor.customerid} but it did not work. Any suggestion? 
I have the same question (0)
  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi D365 cs,

    Maybe you could try the ” ${ anchor._customerid_value}” Field, according this link: https://www.inogic.com/blog/2020/12/release-2020-wave-2-agent-scripts-and-macros-as-part-of-customer-service-workspace-explored/

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