Hi Rudra,
in addiition to Neils suggestions and questions, I would like to recommend you the below action plan which will help you/us better understand the current state of the issue.
1. Collect the below information
• Does the issue occur by performing the mentioned certain action/ Actions . creation of lead and opportunity itself taking five to ten minutes, system resources also built well.
• Does the issue occur at particular time during the day?
• Is there any further pattern when the issue occurs which you have identified?
• How many users are affected by the issue?
• How often the issue does occur?
• Do you have plugins / workflows / jscripts which are using the affected entities?
2. Once you have identified/ confirmed a repro scenario test the same from a different network than the one at work
3. Run the below Diagnostics Tool 2 times - from a moment when the performance is well and second time while you are running the identified scenario
Diagnostics Tool:
Run the Diagnostics tool:
1. Log in to your CRM Online organization as a user in an Admin role.
2. Navigate to the appropriate relative path for your organization. https://<orgname>.crm4.dynamics.com/tools/diagnostics/diag.aspx for Online
http://<serverUrl>/tools/diagnostics/diag.aspx for Onpremise
3. Click the Run button for All Tests.
The client latency tool provides insight into the network conditions you are working with. What we’ve been given as a general guideline from our product team is that performance will start to degrade at:
• Latency > 150 ms
• Bandwidth < 50 KB/sec
See the Whitepaper "Optimizing and maintaining client performance for Microsoft Dynamics CRM 2011 and CRM Online" , www.microsoft.com/.../details.aspx
"Microsoft Dynamics CRM is designed to work best over networks with latency under 150 ms (milliseconds) and bandwidth greater than 50 kbps (kilobytes per second). , p. 12
4. Review the results from the Dynamics tool
5. Review and apply the recommendations from the White Paper “Optimizing and maintaining client performance for Microsoft Dynamics CRM 2011 and CRM Online” www.microsoft.com/.../details.aspx which was also previously suggested by Neil
Please let us know if this helps.
Thank you for using Microsoft Dynamics CRM Communities.
Nina Peneva
Support Engineer
Microsoft Dynamics CRM
