I have a check that is identified in my check register report as missing. Any idea how to fix this? I am unable to select the item again for payment. And it is still showing as unpaid in my register. Voucher is showing up unpaid. Check doesn't appear in the vendor screen. We printed the check and posted it. Any assistance with this issue would be greatly appreciated. ~Denise
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If APDebug shows the check is voided, the AP check batch status is likely voided as well. You may need to drill back to the vouchers being paid in that check run to confirm whether they are still open. You may also need to look at the APAdjust records, to see if the vouchers paid in that check run have related payment documents (Adjgrefnbr). The existence of records in these tables and their status will determine your next steps to cleanup AP.
Experience the same issue, however still could not find the Batch in the AP Check Update (Post) Screen. After running an APDebug script the check is showing up as Voided.
Hi Rick,
The batches did appear in the AP Check Update screen and I was successfully able to post them.
My problem has been solved. Thank you very much for your assistance!
Denise
Denise, it sounds like the check made not have been kept. Open the AP Check Update screen and press F3 on the batch number field and see it a batch shows. If one does and this looks like the check batch for this check then select it and process that batch using the keep all option. If no batch shows, open the Release AP Batches screen and see if any batches show in that screen with an S status. If your batch shows there, select it and try to release it. If the release process completes without indicating something was placed in the event log, the batch released this time around. If it indicates that something was placed in the event log, the log file should indicate why the batch did not fully release and that issue needs to be corrected before the batch will release.
The check will not show on the check register until the corresponding batch has gone through the keep process and the release process.
I am concerned about one thing you said. You indicated that the voucher that this check paid is showing as unpaid. This could mean that the check was voided somehow but that should mean the check would show on your check register but as a voided check. If you do not find the batch on the Check Update screen or on the Release Batches screen then we need to investigate the issue further. I have seen, a few times, where the check Update process will end up voiding a check even though you did a keep all.
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