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Customer experience | Sales, Customer Insights,...

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Integrated IBM Watson campaign automation

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Posted on by Baggie9

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HI

Does anyone know if it is possible to integrate Dynamics Marketing with IBM Watson Campaign Automation now know as Acoustic?

Brad

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ShaileshJain on at

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Hi Brad,

I have not heard of any integrations, or deployment with Acoustic.

By looking at the capabilities it seems it has automation, and campaign capabilties - Dynamics 365 as an open platform can of course power Acoustic as its marketing tool, by providing the contact data etc via custom integrations that exist. however, that would be offtopic for this forum.

How exactly do you see D365 Marketing integrating with Acoustic? the best I can think of is Acoustic being a custom tile that drives other channels via D365 marketing journey automation -- which would be a customization, typically by a partner.

https://docs.microsoft.com/en-us/dynamics365/marketing/developer/extend-customer-journeys-custom-channels

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