Notifications
Announcements
No record found.
When Ressource tries to change status of a WO to "Open-Complete" at the Microsoft/Resco app, the get a message:
"Server failure: System Status 857930000 cannot be converted into Journal type"
Anyone having an idea to solve this?
BR/Anders
Are you using Resco Mobile App or Microsoft Field Service Mobile App? The supported app is Microsoft's Field Service Mobile App.
The technician cannot change WO status to Open-Completed. Once they close the booking (and all bookings for that WO are closed), the WO status would auto update to Open-Complete
We are using the free Microsoft app, but delivered by Resco.
We have found the problem seems to be between the System status of the WO and the Booking.
If a Booking is set to "Committed", the WO cannot be Completed.
By default, the booking status "Committed" is not valid for Field Service. If you go to Resources>Booking Statuses>Committed, if does not have a Field Service Status in the FS tab.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to a top community star!
In our never-ending quest to help the Dynamics 365 Community members get answers faster …
Welcome to the next edition of the Community Platform Update. This is a status …
Stay up to date on forum activity by subscribing.
