I have a client who has a vendor that, when they print the HATB for them, shows a phantom payment record that appears nowhere else. The current balance is zero, which shows correctly everwhere except the HATB. I have searched every PM transaction table in SQL, can find nothing for this voucher number or the amount.
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Hi Matt
Make sure you have all the users logged out of GP.
Then run the following script in SQL Server.
DELETE FROM DYNAMICS..ACTIVITY
DELETE FROM DYNAMICS..SY00800
DELETE FROM DYNAMICS..SY00801
DELETE FROM tempdb..DEX_LOCK
DELETE FROM tempdb..DEX_SESSION
Then try running checklinks for the following options on the Purchasing Series.
1. Payables History Logical File
2. Payables Reprint Journals Logical File
3. Payables Transaction Logical File
4. Payables Void Logical File
Let us know if this fixed the problem (or) if you need further assistance.
Have you tried running checklinks on payables tables?
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