User in CRM disabled after change of primary email

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Posted on by Community Member

Hello,

in the Office65 admin Portal I had to change the Primary eMail address of a CRM User. Since that the user is disabled in CRM Online and the user cannot login anymore.

I tried to reassign the CRM licence in the Office Portal, but the user is still disabled. All other logins for OneDrive and SharePoint are working with the new primary email address without any problems.

Any advice?

Greetings from Munich,

Iwe Kardum

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Tushar2016CRM 1,130 on at

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HI ,

You might need to login to CRM and assign the Seciruty roles in MS CRM UI for that user again.

Once the user has a role in MS Dynamics , only then he will be able to login.

Thanks !

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Community Member on at

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Thanks for your help. Unfortunatly the security roles are all available.

What I can see in the user tab in CRM Online is, the user has still the old primary eMail address assigned.

Is there any way to force the sync from Office365 to CRM Online?

Thanks!

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Tushar2016CRM 1,130 on at

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HI ,

There are to fields which correspond to User name of any online user . Please follow the below link .

One of the email ids is non editable -

You might have to disable the existing one and re create the user record with new email id .

msdn.microsoft.com/.../hh670617.aspx

Thanks !

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Saroj Das 3,355 on at

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When you change primary email address of an user in Office 365 admin portal, the user should not be disabled. I have tried it. And the primary email address should be change also for the user. Try logout of the CRM. Clear cache and cookie and login again to check if it is reflecting. If the result is same, then delete it from the office 365 and create a new one.

Thanks,

Saroj

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Community Member on at

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I see there is a username in CRM Online that points to the old address. But the username cannot be changed.

I cannot delete the user and setup a new one, since all logins (OneDrive, SharePoint, Exchange, etc.) and ressources will be lost. Or am I wrong?

I will submit this to Microsoft Support and see if they can do something.

Thank you for your suggestions.

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Community Member on at

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Microsoft Support solved the problem. We set an other eMail address as Primary and removed all other email addresses. Also we changed the user to global Administrator. When we managed to connect to CRM, we removed the newly created email address and put back the original email adresses. Now everything is worrking perfectly again.

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