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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Some way to do a condi...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Some way to do a conditional wait on Customer Journey?

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Posted on by Community Member

Our marketing department is begging us to find a way to support email frequency caps... Is there any way to build a custom tile that would wait for a flow to complete, or a "wait until" that was dynamic or even an if-then that ran off an attribute in the contact rather than something in the journey... Any way at all that we could meter out emails based on some kind of frequency capping..

Thanks

Josh

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    Nya Profile Picture
    Nya 29,064 on at

    Hi Josh,

    I saw your response at the following link and as you can see, there is currently no direct way to implement your requirements.

    (+) Option to limit how many marketing email can be send to customer in one month/week (selected period) - Dynamics 365 Marketing Forum Community Forum

     

    If what you want is to limit the number of emails a single user can receive, it is recommended to create a dynamic segment.

    Here is an example. The segment filters out the contacts who are delivered 5 emails during a certain customer journey.

     pastedimage1617258686041v1.png

    After going it live, set the segment as the suppression segment, so that they will not continue to be sent emails.

     ...

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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