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What is the correct method to void/delete and invoice with inventoried items. My first VAR instructed me to delete each line item before voiding. My current VAR advises this is the least preferred method. He advises to void the entire invoice. However when we do this, the void will crash AR and not return items into inventory. So what is the Dynamics approved method?
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It sounds like you have a bigger problem than just how to void an invoice. GP should release all line items when you void the invoice. You should not have to delete each line prior to voiding the document. AR should not crash when you void either.
This may be due to the version you are using. I have seen problems with voiding sales documents that are not in a batch, so make sure you create a batch for the invoice prior to voiding it. You may also want to check for 3rd party products that could be interfering with standard GP functionality.
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