Email to track in CRM with multiple recipients ( Dynamics 365 App for Outlook)

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Posted on by fkrt

Hi Everybody,

When we track manually an email, and if there is multiple recepients in an email which I want to track and all these recepients(contact) exist in CRM, can I choose in which contact I would like to track , and not in all of them ?

Example:

Sender: Alex
Recipient: Fernandez
CC: Raphael, Kelly

Fernandez, Raphael and Kelly are in my CRM. But I don't want to track this mail for all of them, but only for Fernandez. I want to see only in Fernandez's timeline.

Is-it possible ?

Many thanks,

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fkrt 15 on at

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RE: Email to track in CRM with multiple recipients ( Dynamics 365 App for Outlook)

What do you mean ?
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Shiho Fujita on at

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RE: Email to track in CRM with multiple recipients ( Dynamics 365 App for Outlook)

I agree with you.