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Forms Pro Responses not appearing

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Posted on by @iainwickscrm

Hi ,

Not sure if this is the right place to post this, but here goes...

I have created a couple of test surveys in Forms pro (in the production environment)

I have distributed them via email (and i know they arrived and were responded to because i was the one that responded)

When I look at the surveys on the Forms Pro home page, I see each one has some responses (1 says "2 responses" the other says "6 responses")

However, when I open the surveys and click on the responses tab

it just shows me the number of invitations sent and responses is "0"

What could be the problem here?

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cloflyMao 25,210 on at

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Hi Lain,

From wave 2 release plan file, integration Forms Pro with Dynamics 365 for Marketing will be available in this month,

have you integrated them successfully and met trouble while using Form Pro in marketing application?

If not, which means you might were using standalone Form Pro product, then you could raise your problem in Forms Pro community.

https://techcommunity.microsoft.com/t5/Microsoft-Forms/bd-p/MicrosoftForms

Regards,

Clofly

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@iainwickscrm 52 on at

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You raise an interesting point.

I have got D365 marketing installed and are using Forms Pro.

I can see that the marketing app installs a solution for linking Forms Pro. Should I also be installing another solution to integrate with Dynamics?...I can't find any clear guidance on this.

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d_radulova 2 User Group Leader on at

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@iainwickscrm , You still need to install this and grand the permissions it will ask you for-

https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.shimla?tab=Overview

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@iainwickscrm 52 on at

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Thanks Dilyana,

What does this give me that I dont have already?

I can already send surveys to dynamcis contacts and views.

I can see responses against contacts on the time line.

Is there something else that this gives?

Thanks in advance :O)

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Stephani on at

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Iain, how did you distribute the survey via email?

The reason I ask - I attempted to distribute a Forms Pro Survey via a Customer Journey and the tile is still referencing the old VoC surveys - I do not see the integration between D365 Marketing and Forms Pro yet. It says its coming this month, but I haven't seen it actually released yet. Depending on how you sent the survey - it may be the Forms Pro functionality and not related to D365 Marketing at all.

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Carl Willis 30 on at

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When I look at the 2019 Release Wave 2 documentation, it appears that the Forms Pro integration for Marketing has been removed. I remember it was there (originally supposed to be released in October with the rest of Wave 2 and then pushed to Dec 2019).

Maybe part of 2020 Wave 1 now?

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@iainwickscrm 52 on at

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Hi Stephani,

Sorry for not being clearer, I distributed via Forms Pro Email to a view of contacts from D365, as the FOrms Pro email can send to D365 contacts.

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@iainwickscrm 52 on at

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Just out of interest, I installed this additional solution, and it doesnt appear to have given me anything extra, also it doesn't seem to have fixed the issue of responses not appearing.

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cloflyMao 25,210 on at

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Hi Lain,

Have you also raised your question in Forms Pro community? :)

Due to there is limited data and doc about integration of Marketing application with Forms Pro,

you could open a support ticket for help:

https://admin.dynamics.com/?referer=mbssupport

Regards,

Clofly

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Carolin 127 on at

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Hi Iain,

when you have the solution installed on your crm system you should be able to see the answers via opening the advanced find and looking for the entity "Forms Pro Survey Responses". Search for all and you find all Forms Pro Survey Responses which has been submitted for your (production) environment (even those which are not from your created surveys). When opening one record you see the submitted answers in the "Question Responses"-Section. Depending on if it was a personalized or anonymous survey you see also the contact linked.

You can also search in the advanced find for the created survey via the entity "Forms Pro Survey", select the survey you've created and in the related Entities "Forms Pro Survey Responses" you find the submitted surveys.

Hope it helps, kind regards, Carolin

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