Hello all. I am an owner/sole employee of a PC break/fix shop in southern Illinois. This is how I ended up here:
I started trolling around trying to find information for a
potential client who is apparently running Great Plains 9.0 software
without any administrator. They also are a small shop, under 30 employees, with most of
the office area being controlled for years by a comptroller type who
had to step down due to health issues. They have a new (under six
months) office manager and a new accountant in the office, trying to
figure out everything that was lost in the shuffle. My contact is
actually their service shop manager, who was hired 4 months ago and
along with the office manager report directly to the owner. My contact heard I
was working small business and asked if I could come over and see if I could figure out the LARGE number of glitches they are having with GP, without them having to pay $150USD/hour for support. My questions are:
Is it worth investing in whatever training is available thru the Customer Support thing?
How do I go about getting into the program?
Does every shop that buys GP have access to the pay support things for a certain period of time, since I am willing to bet they never signed up for it?
Oh, and does anyone in the St Louis area have any idea at the going rate to charge for this kind of service?
Thank you all in advance for any information you can share.
