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Customer experience | Sales, Customer Insights,...
Answered

Email Layout editor does not save columns created in designer mode - BUG?

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Posted on by 20

When editing my email template I can use toolbox to add layout columns in the designer. But after saving it and refreshing (or close and re-open) all my changes are gone. It seems that it doesn't save it. I also do not see columns I added from the designer in the HTML source. 

I have installed the latest wave2 updates. 

pastedimage1570448847086v1.png

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  • Suggested answer
    d_radulova Profile Picture
    2 User Group Leader on at

    Hi @Alicos,

    remember for this feature to work you need to start off with a blank template (or a custom template based on the blank template).  Is this the case?

    Thanks,

    -DD

  • Alicos Profile Picture
    20 on at

    Yes, I created a new blank template (when Marketing was running on the preview version of wave2)

    But now after updating with wave2 GA version I just created a new blank template and copy-pasted my previous template and somehow it does work now :)  So seems to be that problem is solved after the update. didn't see anything about it in the release notes.

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