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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Log out button showing...
Customer experience | Sales, Customer Insights,...
Answered

Log out button showing on legacy UI but not UCI on a Dyanamics on-premise instance

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Posted on by liamj90 5

Hey guys

I've got an on-premise instance set up with claims-based authentication but no IFD against an ADFS instance

I've been messing around with the Unified Interface and have noticed that the logout button doesn't appear under my user name in the top right. However, on the legacy UI, the logout button does appear. I've done some looking into this and found out that because I'm using ADFS without IFD and I've logged in via Windows authentication I will not be logged out. 

My question to the community is why is the logout button appearing in the legacy UI but not the UCI? Is there a way of displaying the logout button in the UCI?

Cheers

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    I see Sign Out button is visible on UCI when we click on User Name at top right corner.

    Do you see this button?

    If found helpful, Please mark my answer verified.

  • liamj90 Profile Picture
    liamj90 5 on at

    Hi,

    As you can see in the below screenshot, the log out button does not appear in the dropdown when I click on my username when using the Unified Interface:

    pastedimage1592382051205v1.png

    However, when I switch over to the legacy UI and I click on my user name in the top right I can see the logout button as shown in the below screenshot:

    pastedimage1592382378617v2.png

    Why is the logout button appearing on the legacy UI and not the Unified Interface and is there a way of displaying the logout button in the Unified Interface?

    Cheers

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    This is strange.

    Please log a support ticket with microsoft.

    admin.microsoft.com/.../Home

    If found helpful, Please mark my answer verified.

  • liamj90 Profile Picture
    liamj90 5 on at

    Hi,

    Is this because I haven't got IFD setup on my Dynamics instance and are using Windows authentication to log into Dynamics? 

    Cheers

  • Verified answer
    Dip Kanjilal Profile Picture
    Dip Kanjilal on at

    Hello liamj90,

    Yes, the issue is because Microsoft does not support windows authentication for ADFS. You need to enable the web page authentication to prompt for user and password. I am not sure if raising a support case will help because what you are trying is not recommended. You can give this official document a read. It will guide you on the steps to configure ADFS:

    docs.microsoft.com/.../setup-deploy-on-premises-pu12

    Let me know if this helps!

    Cheers,

    Dip

  • liamj90 Profile Picture
    liamj90 5 on at

    Hi,

    Just for my understanding and just to confirm. Is it the case that Microsoft doesn't officially support using ADFS with Windows authentication and I need to set up the IFD on my Dynamics instance?

    Cheers

  • Dip Kanjilal Profile Picture
    Dip Kanjilal on at

    Yes, your understanding is spot on!

    Please do mark the comment that actually answered the query in this discussion so that users referring to this in future is helped.

    Cheers!

  • famcanico10 Profile Picture
    famcanico10 2 on at
    We have configured both ADFS and IFD authentication for our on-premise instance.
     
    For IFD URL, the sign-out button is coming up for both legacy and UCI UI.
     
    However, for ADFS URL, it's only coming up on legacy UI but not visible on UCI. Can anybody help on what we may be missing?
     
    Thank you.

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