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Randall,
Then I am at a loss. Sorry :-(
Chris:
Thanks for the info, however, these are the step we followed.
Just to be certain, we cancelled everything as you recommended, and followed your steps. The resulting error is exactly the same, the serial number is not being populated automatically, and when it is put in manually, it throws the same error.
Okay, RFC's are different...I would recommend canceling the order and starting fresh :-)
After you put the customer id in and change the order type to RFC, put your cursor in the inventory id field down below and click the RMA button at the bottom of the Sales Order Entry Screen. This will display all the closed shippers for the customer. If the shipper had only one item on it, you can select it from the summary tab, if it is more that one item on the shipper and they are returning just one item you need to select the details tab.
I'd take a look at the Order Management User Guide, they have step by step instructions for processing an RFC order.
The new order is not directly tied to the original in which it was sold.
The return 'sales order' contains the line item, but does not allow for a serial number to be entered (Bin/Lot/Ser button is greyed out). This is the only line on the RFC sales order.
From that, we created a shipper, at which point it prompts that the serial number needs to be selected. When the Bin/Lot/Ser button is clicked, we get a list of serial numbers with the intended serial number listed. However, when it is selected, the error message appears.
Are you entering the item directly onto the shipper? or on the RFC are you selecting the shipper that you originally shipped the goods out on?
André Arnaud de Cal... 291,359 Super User 2024 Season 2
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