Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Missing insights tab within the Segments tab within CI

(0) ShareShare
ReportReport
Posted on by

We are noticing that the "insights tab" inside the Segments tab within Customer Insights is missing.

Also, we are attempting to connect the Dynamics 365 Customer Insights Customer Card Add-In to my CI environment. As part of the process, I authenticated to the Azure Active Directory (AAD) tenant where my Dynamics 365 Customer Insights is installed.

Upon completing the previous step, there isn’t an instance to choose from.

pastedimage1642100034849v1.png 

  • Verified answer
    mobeenmohsin Profile Picture
    mobeenmohsin on at
    RE: Missing insights tab within the Segments tab within CI

    Hi,

    It seems there is some licensing issue, if you have already purchased all required licenses then please raise request with Microsoft to further investigate from backend. Thank you.

    Best Regards,

    Mobeen 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,160 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans