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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce Refue Return previousl...

Supply chain | Supply Chain Management, Commerce

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Refue Return previously processed

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Posted on by Alejandro Ayora

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Hi everyone!

We have a Retail/Online and my Question is:

How can we stop double returns?,

I explain myself, theres an option to return a product and have a refound trougth an online chanel and thats ok, the return complete and the refund is fine, but even with that process completed, the same receip of transaction can be used in the Point of Sale (POS) and be process, wich is a problem.

Is there a way that i can deny that?

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André Arnaud de Cal... 306,230 Super User 2026 Season 1 on at

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Moved to the Dynamics 365 Commerce forum.

@Alejandro, can you also update if your question is related to Microsoft POS (MPOS/CPOS) or a POS application from another vendor?

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ToddB Microsoft Employee on at

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Hi Alejandro,

If the customer already returned the product, how would they have any product to return.

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