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Supply chain | Supply Chain Management, Commerce
Unanswered

Spot Counting Pending Review

Posted on by 147

Hi,

We are using spot counting feature. We take print-out item locations using the "on-hand" function, giving them to workers and then having them "spot cycle count" on the mobile device. e.g. ERP quantity of Item 000001 is 9 and I spot count the same 9 from the mobile application.

Despite having the same quantity, the system is creating 'Cycle counting Pending Review' work however it should create work on closed status. 

pastedimage1613548434564v1.png

Secondly, if I click on cycle counting then it is showing all items instead of just item 000001 

pastedimage1613548834327v3.png

  • Suggested answer
    CU15102059-0 Profile Picture
    CU15102059-0 6 on at
    Spot Counting Pending Review
    Hi Rahim, this is because spot cycle count asks you to scan the location, then the products. So the system expects you to scan all products which are on hand on that location. If you scan only one item and close the counting, all the remaining items will be considered as discrepancy, therefore the pending review will take place. You can also see on your screen shot all the items you didn´t scan has "counted quantity" = Zero.
  • alphaprolix Profile Picture
    alphaprolix 865 on at
    RE: Spot Counting Pending Review

    Hi Ammar,

    did you manage to solve issue of all items being displayed instead of just the counted one. we are facing this issue.??

  • Alina Lica Profile Picture
    Alina Lica on at
    RE: Spot Counting Pending Review

    Hello,

    If you still have an issue with this, please create a ticket with Microsoft support.

    Thank you,

    Alina

  • Zeeshan.Rahim  Profile Picture
    Zeeshan.Rahim 147 on at
    RE: Spot Counting Pending Review

    Hi Ammar,

    Setup on the worker is same as per your screenshot, they are empty.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Spot Counting Pending Review

    Hi Zeeshan,

    Can you please check this setup on the warehouse worker setup Warehouse management > Setup > Workers?

    Are they empty or something configured here

    4530.Capture.JPG

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