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Supply chain | Supply Chain Management, Commerce
Suggested Answer

When creating customer order in Retail POS, Credit limit control doesn't work

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Posted on by

Hello,

I want to use the pay customer account function on Retail POS. 
At the same time, I defined a credit limit for some customers in the system.
For these customers, I want a credit limit control when selling at Retail POS.
Although I have done all the setups, the system doesn't check the credit limit when creating sales order on POS.
After the sales order is created, when I recall the order and try to create a packing slip, limit control is done.
Previously, credit limit control was performed during the creation of sales order at POS.
But although I haven't made any changes in the setups, there is no limit control at the moment. How can I check the limit during order creation? The setups for credit limit control are as follows.

5531.pastedimage1615377087768v2.png

4073.pastedimage1615377209422v3.png

Setups for the pay customer account payment method are as follows.

6153.pastedimage1615377529393v5.png

8054.pastedimage1615377955279v6.png

I have the same question (0)
  • Suggested answer
    Ramune Profile Picture
    Microsoft Employee on at

    Hi Omer,

    I think you have created a service request for us and my colleague is assisting you.

    There was a fix suggested, which is created for 10.0.17 and 10.0.18:

    fix.lcs.dynamics.com/.../

    Did you check it?

  • Community Member Profile Picture
    on at

    Hi Ramune,

    I checked this fix today that your colleague suggested to me.

    We will upgrade the version of our test environment.

    After testing the process again, I will inform you from here.

    Thanks for your feedback.

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