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I'm currently running an email campaign and we noticed that the email was delivered to one of our contacts twice when it only shows that we sent the email once.
Is this a glitch that we need to be aware of? Please see the screenshot below. Thank you!
Hi Emmanuel,
Have you checked 'Insights' tab of the contact?
Email Insights:
Colud you share screenshots about insights?
Hi Leah,
I think the email didn't get delivered. But I'm not sure how to explain why it shows it got delivered twice.Here are the screenshots I took from the contact's insights
It may have something to do with the email being blocked, can you expand the Blocked line?
A message might get blocked for any of the following specific reasons:
https://learn.microsoft.com/en-us/dynamics365/marketing/insights#blocked-emails
Refer to the link for more details:
https://learn.microsoft.com/en-us/dynamics365/marketing/insights-glossary#email-block-bounced
Did you get an answer on this? I have similar situation except it sent the emails 2x to all contacts in the journey.
Under review
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